Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Responsible for providing on the ground support to the customer care function in handling and resolving customer tele-queries under the supervision of a Supervisor.

• Handle inbound/out sales calls for new & existing customers.

• Achievement of targets in terms of revenue and invoice value and gross-ad.

• Meet and maintain focus on Retail Sales KPI’s and quality masseurs set by the department supervisor/manager.

• Secure customer satisfaction in every interaction in a professional manner.

• Agree and strive to consistently deliver to individual and team performance objectives.

• Provide customers with product and service information.

• Stay updated on products, services, promotions and procedures .

• Meet the objectives and performance measures agreed with the Telesales supervisor/manager.

• Engage in latest promotions and events provided by marketing Department.

• Perform any other roles and duties as directed by the line manager including the yearly objectives.

• Implement company policies and procedures and follow the set procedures in order to achieve Retail Department’s objectives.

• Build relations through confidence and judgment with positively influencing change and innovation.

• Understand the team and collaborates with others to achieve objectives; proactively seek clarification when needed.

• Demonstrate awareness of workloads, offer help team members and take on additional tasks when appropriate.

• Contribute to team discussion to share knowledge and offer ideas and solutions that can benefit the group.

High School Certificate, Sales Support discipline or equivalent years’ experience.

• Proficiency in both English and Arabic language

• MS Office