Fast Telco Subsidiary of Ooredoo Kuwait
This role will be responsible for analyzing, maintaining, coordinating, collaborating various activities and tasks that fall within the scope of the Quality of excellence function. This shall encompass monitoring, analysis and benchmarking of various quality assurance framework attributes such as its KPI’s , associated processes etc. within the customer care division
Responsible to conduct quality performance & customer interfacing processes benchmark surveys with local & international competitors, so as to identify gaps & recommend improvements.