Full Time - Permanent
Qatar - Doha
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit:
Ooredoo’s Business BU is a critical part of the company’s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department ensures that Ooredoo meets its customer experience targets and obligations in delivery of B2B services as per Ooredoo’s commercial commitments which are set out in customer contracts, SLA’s and by the telecoms regulator, avoiding any financial penalties but being accountable for any incurred. Undertake regular reviews of the Customer Satisfaction results in order to initiative improvements. The team leads and directs the Delivery and Assurance of the Customer Experience strategy to achieve Ooredoo’s long-term technical, strategic, cost containment / reduction and customer satisfaction goals.
About the Role:
The role is responsible to contribute in Ooredoo's standing as business leader in the market by enhancing the customer experience through a team of Service Managers. The role also holds the significant importance of providing a high standard of technical support to key/strategic customers.
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- 10 years' experience in a similar role.
- Prior experience preferably in a telecommunications environment of which 3 years managing a Service Management team.
- Extensive experience in Service Management methodology.
Bachelor's Degree in Telecom or Computer & Communications or Management
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