Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Responsible for providing first-level support for the software issues, ensuring a smooth and efficient experience for users. The ideal candidate will be customer-focused, technically proficient, and skilled at problem-solving.

• Assist in tracking digital projects, deadlines, and deliverables, providing updates to executives on progress.

• Create and edit presentations, reports, and other documents, ensuring alignment with the company’s digital strategies.

• Research industry trends and competitor activity to provide insights to executives.

• Define project/CR scope, objectives, and deliverables in collaboration with stakeholders.

• Monitor project progress and make adjustments as necessary to ensure successful completion.

• Facilitate project meetings and provide status reports to stakeholders.

• Collect, Analyze, and Write business requirements.

• Develop and document system designs and workflows.

• Collaborate with stakeholders to ensure system functionality aligns with business objectives.

• Collect technical and non-technical inputs(requirements) from the stakeholders and arrange them on one scope that will be shared with developer to start the implementation.

• Manage and monitor the whole communication with the 3rd parties and stake holders related to the Project/CR scope to facilitate the delivery of the scope and meet the project/CR objective

• Collaborate with stakeholders to define UAT criteria and test scenarios.

• Develop and execute comprehensive test plans, test cases, and test scripts for digital products and services workflow.

• Perform system testing and validation to ensure quality and performance.

• Execute UAT processes, ensuring that digital products meet business requirements.

• Conduct regression testing to ensure that new code changes do not adversely affect existing functionality.

• Identify and document defects or issues during UAT, and work with development teams to resolve them.

• Respond to technical support/customer care inquiries about system issue or the challenges they receive from end-users.

• Collaborate with other IT team members to escalate complex issues as needed.

• Document support requests and maintain records of solutions provided.

• Document the sprints/release Scopes.

• Provide support and training for system users and stakeholders.

• Manage Project CRs in Jira or Other Systems.

• Provide feedback and recommendations for improving user experience based on UAT results.

• Welcome and incorporate feedback from team members and stakeholders to refine and improve experience.

• Manage the Content display and distribution Quality on the system.

• Review and inspect product deliverables to ensure they meet quality standards.

• Validate that the product meets specified requirements before release.

• Conduct post-release testing and analysis to ensure that products function as intended in a live environment.

Bachelor’s degree in computer science, Information Technology, or a related field.

• Required 3-4+ years of experience in a similar environment (Telecom Industry or handling technology Projects)

• Minimum of 3 years of experience in UAT, QA, and QC testing in the digital field.

• Experience with digital products, including websites, mobile applications, and digital platforms.

• Knowledge of UX/UI principles and best practices.

• Strong knowledge of testing methodologies, tools, and processes.

• Experience of Agile and Scrum methodologies.

• Excellent analytical and problem-solving skills.

• Experience in technical support or IT support roles.

• Excellent leadership, communication, and interpersonal skills.

• Familiarity with programming languages and software development methodologies.

• Ability to work in a fast-paced environment and meet tight deadlines.Digital Platforms and Systems.

• Familiarity with streaming platforms and their user interfaces.

• Familiarity with E-Commerce Applications.

• Interpersonal/collaboration skills.

• Communication skills (including ability to communicate effectively in verbal and written communication; understand and follow written and oral instructions)

• Strong attention to detail and ability to identify issues quickly.

• Ability to work collaboratively in a team environment.

• Time management skills.

• Problem solving skills (including ability to handle stressful situations in a professional manner)

• Strong creative thinking and problem-solving skills.

• Detail-oriented with a focus on delivering high-quality designs.