Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
Manage the daily operations of Ooredoo Kuwait retail stores and franchise stores PHONO owned by PHONO (Class A & B, & C) with objectives of achieving sales targets and meeting the quality standards
Manage the day to day activities of the retail/franchise store
Sell full portfolio of Ooredoo and its subsidiaries products and services as per Ooredoo and Its subsidiaries Processes and guidelines
Manage the revenue and non-revenue generating transactions individually and on shop level which include Sales, Retention, services and Quality of operations for Ooredoo Kuwait and its subsidiaries
Assign individual targets and KPIs among sales agents
Act as a first escalation level for angry customers and unusual cases
Follow the guidelines of handling store inventory, cash management and all related paperwork
Manage the stock ordering process to ensure adequate number of products, devices and accessories maintaining timely replenishment of exhausted stock, as directed.
Manage the plans and execution of product launches, special offers and announcements among shop employees
Ensure the shop assists are in a good condition and up to the guidelines while escalating any issues within the SLA which includes Que system, self-service kiosks and Digital screens…etc.
Full responsibility of In-store branding is at the required standards, including collaterals, digital screens and demo devices
Forward customer feedback information on issues and concerns about procedures and products to the Manager to help improve service standards.
Carry out daily reconciliations of sales transactions and despatch to Finance
Arrange with the sub-contract company for the daily cash collections, ensuring receipts are obtained to confirm hand-over.
Ensure that all associated paperwork such as contracts, transactions, correspondence, is accurate and scan documents as per the process.
Act as focal point between Ooredoo/PHONO employees with the HR Business partner with all employee related issues
Arrange chairing regular team meetings to keep staff informed of developments, initiatives and forthcoming promotions
Train and coach the branch staff so they provide a high level of service to customers, and help to achieve sales targets and objectives
Step in to assist more junior Retail staff to deal with difficult customer enquiries and issues when required.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by superiors in which ease the branch operations and assist other branches when its needed
Bachelor’s Degree in a business or a related discipline from a recognized tertiary institution.
Required 3+ years of experience based on progression ladder in a retail sales environment.
Excellent interpersonal and presentational abilities.
Strong leadership and motivational skills.
Fluency in written and verbal English and Arabic.
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
MS Office