Available Opportunities
VAC8881 - Specialist, Activation & Service Delivery - Mobile Services
Company: Ooredoo Kuwait
Field: Sales Operations Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 30-Nov-2022
The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:
Act as the first point of contact for Corporate walk-in customers to provide assistance with product and service queries and Timely activation of customer lines and services requests in an effective, helpful, customer-friendly manner to ensure high standard of service delivery.
Key Accountabilities and Activities:
    • Create customer hierarchy in the system and to activate B2B accounts.

    • Prepare SIM cards /items and associated numbers for Account Managers to deliver to corporate customers.

    • Generate Bulk order for bulk activation, deactivation, service modification and/or customer renewal requests following the Bulk order process and Procedure.

    • Execute the right MNP processes for all port in requests and help the KAM and customer in the right direction in its execution.

    • Create TT and follow up with concern department for any sales order Error 

    • Execute all the regular service request by email , walk-in, KAM , official letter ..etc. are provisioned with accuracy and in accordance to polices and procedure

    • Ensure the sims and devices in the corporate location were sold in the proper customer account on the correct product and promotion.

    • Close Daily drawer and hand in the cash to manager after ensuring of completion of the pending orders. 

    • Ensure all the customer paper work is completed before creating a new corporate account and ensure to send activity to account management for any missing document.

    • Ensure all UDV and SDF, credit sale approvals and calculation are checked and validated after the KAM and before posting the discount in customer sales order.

    • Ensure to deliver the sim and items requested by customer to the authorized person and get customer confirmation and signature on the delivery note.

    • Ensure that all activation requests customer verification process is completed with positive result with RA approvals.

    • Assure all the approvals in its place as per the credit &debit note policy.

    • Arrange to provide the payment responsible customers with the Clarence letter when requested after checking all the lines outstanding.

    • Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

    • The Senior will execute many of the same activities as the Junior and Mid level, but in addition, will

    • typically work on more complex, larger and higher importance/impact projects. The Senior level will also typically be expected to deliver highly optimal results as a product of broader and deeper experience.

    • Other duties as directed by supervisor or other superiors.

  • 2 years Diploma in business or a related discipline

Other Information:
  • Good communication.
  • Fluency in both written and verbal English and Arabic.
  • Organizational skills.
  • Strong interpersonal skills and customer service ethic
  • Computer literacy with experience in Seibel and BSCS
  • MS Office
Note: you will be required to attach the following:
1. Resume / cv