Available Opportunities
VAC9399 - Technician, Service Center /Phono Subsidiary of Ooredoo Kuwait
Field: Commercial Operations Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 31-Jul-2024
The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose:
Utilize profession expertise in repairing phone mobiles, ensuring optimum performance that lead to customer satisfaction.
Key Accountabilties & Responsiblities:
  • Diagnose and repair a wide range of electronic devices, including routers, smartphones, laptops, POS devices, and other related equipment.

  • Perform hardware (L1, L2 & L3) repairs and software troubleshooting to identify and resolve technical issues efficiently.

  • Conduct thorough assessments of devices to determine the root cause of problems and provide accurate repair estimates to customers.

  • Utilize technical manuals, schematics, and diagnostic tools to perform repairs according to manufacturer specifications and industry standards.

  • Perform Visual Mechanical Inspection, Replacement & System Transactions.

  • Create job orders with all required details and confirm the warranty coverage.

  • Maintain an organized and clean work environment, ensuring proper handling and storage of equipment and components.

  • Interact with customers in a professional and courteous manner, providing clear explanations of repair processes and timelines.

  • Manage customer inquiries, appointments, and service requests through various communication channels, including phone, email, and in-person interactions.

  • Utilize effective communication and interpersonal skills to build rapport with customers and address their concerns promptly and effectively.

  • Coordinate with internal teams to ensure the timely completion of repairs and delivery of services, maintaining high levels of customer satisfaction.

  • Stay updated on the latest industry trends, technologies, and product developments to enhance technical knowledge and skills.

  • Meet the target set by Division Manager.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

  • Strong technical proficiency in diagnosing and troubleshooting hardware and software issues.

  • Other duties as directed by supervisor or other superiors.

  • Diploma in Electronics & Electric Circuit or a similar discipline from a recognized institution; technical certifications or relevant vocational training preferred.

  • Proven experience as a service center technician or in a similar role, with expertise in repairing electronic devices.

  • MS Office

  • Good knowledge of telecommunications products, services and procedures.

  • Intensive knowledge of workshop condition; ESD fittings, repair levels, etc.

  • Fluent in English; written and spoken.

  • Dynamic, friendly and sincere personality

Note: you will be required to attach the following:
1. Resume / cv