Available Opportunities
VAC9271 - Technician, Kiosk / Phono Subsidiary of Ooredoo Kuwait
Field: Commercial Operations Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 01-Mar-2024
Role Purpose:

Provide technical support to KIOSK machines and Retail shops on the assigned area.

Key Accountabilities & Responsibilities:
  • Provide support “On Call” for the Assigned area in Kuwait

  • Work aligned with SLA terms

  • Perform preventive maintenance based on best practices

  • Troubleshooting of PC, Touch Screen monitor, Printers, Cash acceptor, Network connectivity

  • Reporting to concern teams on timely manner

  • Covering extra areas if/when required as per management direction

  • Proactively utilize skills in providing the requested tasks efficiently and promptly, to ensure that the staffs deliver the optimum outputs.

  • Retain good condition of the machines through regular maintenance.

  • Take the initiative to stay well-informed to relevant field.

  • Attend constantly the training and coaching session which set by the management.

  • Installing & relocating machine if/when required as per management direction

  • Monitor machine & transaction status

  • Windows & application installation

  • Preparing Cash Collection Plan

  • Pinniped & Router Configuration

  • EVD L1 Support (Checking transaction/Voucher status, System Activation/Deactivation, Password Reset, Reverse transaction request, Transferring)

  • Technical support providing to POS (IT Helpdesk support for non Diyar covered shops)Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

  • Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.

  • Play the role of greater when its directed by direct supervisor

  •  Up-sell and promote company digital platforms and direct customers to process their basic services through it.

Qualifications/Requirements:
  • Diploma degree in Technical Support or equivalent from recognized institution.

Other Information:
  • Minimum 1 year experiencing in Troubleshooting PC related issues.

  • Ability to run troubleshooting for PC, Touch Screen monitor, Printers, Cash acceptor, Network connectivity.

  • Ability to work under pressure.

  • Strong Communication skills.

  • Fluent in English written & spoken (Arabic is additional).

  • Own a car with valid Kuwait driving license.

Additional Internal Information:

To qualify for the position, please make sure that you meet the below criteria:

  • You must have completed one year in the Company.
  • Please inform your line manager by e-mail.
  • Your sick leaves must not exceed fifteen (15) days.
  • You must not have any warnings.
  • Your last appraisal must be Solid Performer or higher.

Please include your employee number in your application.

For more information on the role and to apply, please Click here.
Note: you will be required to attach the following:
1. Resume / cv