Available Opportunities
VAC8795 - Senior Executive Sales Support Administration / Fast Telco Subsidiary of Ooredoo Kuwait
Field: Sales Operations Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 30-Sep-2022
Role Purpose:
  • Providing an efficient and professional sales admin support.
  • Ensuring the company IT systems, infrastructures, servers, networks and securities are running to an efficient level.
  • Automating all the manual processes with in the team & keep on updating the process & procedures of Subsidiary Operations.
Key Accountabilities & Responsibilities:
  • Ensure all the Subsidiary Systems are running efficiently and has uninterrupted services for customers.
  • Manage Technical issues related to any Subsidiary systems.
  • Manages all CRs across all systems of Subsidiary & UAT testing
  • Backend Reporting across all Subsidiary Systems which are not available at GUI.
  • User Access Control for all systems.
  • Manage the security standards which set by Ooredoo over the Subsidiary’s servers & clients computers & it's testing.
  • Develop on conceptual ideas of existing systems and software, to influence management new decision.
  • Keep track on IT policy in accordance with WT standards; bring departmental attentions for any changes or new requirements.
  • Supporting the sales force with general operations to help reach the team’s objectives.
  • Constantly update the process and procedures to be updated / published to ensure the process are followed as agreed, SLA’s to be defined and followed and issues tracked through system for resolution.
  • Automate all the manual processes and the escalation of issues should be routed through system for real time tracking.
  • Handles the technical procedures for any upcoming subsidiary systems.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
  • Other duties as directed by Senior Management or other superiors.
  • Other duties as directed by Head of Operations.
Qualifications:
Diploma in Business Administration, or similar discipline from recognized institution.
Other Information:
  • System Support
  • Minimum 3 years’ experience in relevant field.
  • MS office skills
  • Good verbal and written communication skills
  • Creative, innovative mindset and dynamic personality.
  • Ability to priorities own workload and detail oriented
Note: you will be required to attach the following:
1. Resume / cv