Responsible for the day to day operation of the Telesales/Telemarketing (B2C and B2B) for Ooredoo & Subsidiary products & services. Supervision of staff responsible delivering efficient, effective selling and survey campaign plans resulting in increased revenue from subscribers.

Also, Coordinate with External Telesales agency to achieve company objectives, and targets.

• Oversee the staff in Telesales/Telemarketing to ensure they assist customers to understand the product packages that are best suited to their needs.
• Make telesales/telemarketing calls to customers for the purpose of up-selling and cross selling products and services.
• Monitor telemarketing delivery and act to ensure that sales objectives are met.

• Convene daily shift commencement briefings to review previous day’s objectives, advise developments and provide a forum for exchange of views.
• Assists in identifying and providing input for staff training and development programs and follows-up with post-course assessment to gauge progress.
• Achieve the telesales targets assigned by the Team Leader.
• Ensure all targets are met, and advice of any issues or hurdles that faces telesales campaigns.
• Ensure sales orders and offer validation before the delivery stage and order fulfilment after delivery.
• Ensure proper Reporting is generated on time, reflecting accurate information related to telesales activities.
• Advice of methods or ideas that can enhance telesales activities.
•  Ensure Contracts check and handover to ACQC Support Save Team unit in its operations; Ensure that all targets are monitored and met

• Enforce standard operating procedures
• Assist in ensuring work is allocated appropriately within the Telesales team to account for workload and skill levels on a daily basis 

• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

• 1-2 years of experience required based on progression ladder
• Advanced selling / negotiation Skills.
• Good communication skills.
• Fluency in verbal and written English and Arabic.
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

• MS Office
• PC literate with a good knowledge of systems
•  In-depth knowledge of the telecom products and services with superior knowledge of Billing and CRM systems.