Available Opportunities
VAC8404 - Team Leader Telesales
Field: Customer Care Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 08-Nov-2021
The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Responsible for the day to day operation of the Telesales/Telemarketing (B2C and B2B) for Ooredoo Kuwait, and Fasttelco products & services. Supervision of staff responsible delivering efficient, effective selling and survey campaign plans resulting in increased revenue from subscribers.

Also, Coordinate with External Telesales agency to achieve company objectives, and targets.

Key Responsibilties:
  • Responsible for the day to day operation of the Telesales/Telemarketing (B2C and B2B) for Ooredoo Kuwait, and Fasttelco products & services. Supervision of staff responsible delivering efficient, effective selling and survey campaign plans resulting in increased revenue from subscribers.
  • Also, Coordinate with External Telesales agency to achieve company objectives, and targets.
  • Supervise and coach the staff in Telesales/Telemarketing to ensure they assist customers to understand the product packages that are best suited to their needs.
  • Make telesales/telemarketing calls to customers for the purpose of up-selling and cross selling products and services.
  • Monitors telemarketing delivery and acts to ensure that sales objectives are met.
  • Convenes daily shift commencement briefings to review previous day’s objectives, advise developments and provide a forum for exchange of views.
  • Identifies and provides input for staff training and development programs and follows-up with post-course assessment to gauge progress.
  • Achieve the telesales targets assigned by the Sr. manager.
  • Ensure all targets are met, and advice of any issues or hurdles that faces telesales campaigns.
  • Ensure sales orders and offer validation before deliver stage and order fulfilment after delivery.
  • Ensure proper Reporting is generated on time, reflecting accurate information related to telesales activities.
  • Advice of methods or ideas that can enhance telesales activities.
  •  Ensure Contracts check and handover to ACQC. Manage workload and KPI performance of Save Team
  • Support Save Team unit in its operations; Ensure that all targets are monitored and met
  • Enforce standard operating procedures
  • Ensure work is allocated appropriately within the save team to account for workload and skill levels on a daily basis 
  • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
  • Other duties as directed by supervisor or other superiors.

 

Qualifications:

Bachelor Degree in business or a related discipline from a recognized tertiary institution.

Other Information:


  • 3+ years of experience required based on progression ladder
  • Supervisory experience required
  • Advanced selling / negotiation Skills.
  • Good communication skills.
  • Fluency in verbal and written English and Arabic.
  • Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
  • MS Office
  • PC literate with a good knowledge of systems
  •  In-depth knowledge of the telecom products and services with superior knowledge of Billing and CRM systems.



Note: you will be required to attach the following:
1. Resume / cv