Available Opportunities
VAC8380 - Engineer, Field Operations & Implementation / Fast Telco Subsidiary of Ooredoo Kuwait
Field: Technology Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 30-Sep-2022
Role Purpose:

To handle new installations for project; acting as the technical contact for major existing FT B2B client and handling trouble tickets for network issues that might arise. 

Key Accountabilities & Responsibilities:
  • Implementing Network & Security solutions with main focus to Cisco, HP & Fortinet products.
  • Handling system activities and service implementation requests.
  • Follow up with vendors for technical issues that might arise during implementation.
  • Handling the technical implementation of FT projects. Responding to TT’s on a timely manner.
  • Responding to FT clients technical issues and network/security related complaints and assist customer to close it (Remotely/Onsite).
  • Acting as a 2nd level support for NOC team for Network/Security related issues from CPE side.
  • Open cases and follow up with vendors where applicable.
  • Visit customer premises to fix technical issue that can’t be fixed remotely.
  • To adhere to signed maintenance support contract with customers in terms of scope, support visits count and SLA. To assure that the network diagrams & documentation is updated for the existing major existing FT clients.  
  • Testing new HW/Services.
  • Attending technical meeting with existing and potential FT clients to discuss the technicalities of new solutions. 
Qualifications/Requirements:
  • CCNP routing/switching is a must (Or equivalent). 

  • Bachelor degree preferably in Computer Science, engineering or related field.
Other Information:
  • Technical environment with hands-on experience in network/security technologies in medium to large environments. ISP experience is a PLUS
  • Hands on experience on Routers, Switches and Firewalls.
  • Knowledge of routing, switches, and security related protocols.
  • Field experience is desirable. Minimum of 2 years of experience in technical environment with hands-on experience on networking technologies in medium to large environments.
  • Transferable residency with a driving license.
  • CCNP and other IP/Network Certifications will be considered as priority.
  • Knowledge of advanced switching, routing and security equipment and protocols.
  • Multi-vendor experience (Cisco/HP/Huawei/ Fortini/Palo Alto).
  • Knowledge of IP addressing scheme, subnetting.
  • Knowledge of telecommunications equipment operations, maintenance & installation.
  • Security Certificates is a PLUS. 
Note: you will be required to attach the following:
1. Resume / cv