Available Opportunities
VAC8300 - Manager, Field Operations & Implementation / Fast Telco Subsidiary of Ooredoo Kuwait
Field: Technology Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 30-Jun-2022
Role Purpose:

Assign new installations, Trouble Tickets and Projects to the concerned team members.

Coordinate between team members/other departments to assure smooth implementation, service operation and trouble tickets handling.

Key Accountabilities & Responsibilities:
  • Validate and assign new orders to the concerned team member based on the work nature.
  • Explain the task to be done to the assigned resource and assure it is implemented successfully and within the agreed time frame.  
  • Follow up on the implementation queue progress and make sure tasks are completed as per the standards, within the agreed time line.
  • Documentation of projects and Medium to Large customer’s setup. 
  • Assign TT’s to the proper team member based on the fault type.
  • Follow up on the resolution, and closure of TT’s within the agreed SLA’s.
  • Document workaround and agreed solutions for known problems and assure to share the knowledge between the technical stake holders.  Understand, evaluate the project weight and scope and estimate resource needs based on the project nature.
  •  Distribute the tasks between the concerned team members and coordinate with projects team to assure smooth projects delivery.  Follow up with the engineering team/business team for new products testing and commissioning.

  •  Follow up with venders to test/implement new solutions/devices
  • Assign team member to test new devices and assure that the devices are properly tested with pre-defined testing scenarios

Qualifications/Requirements:

  • Bachelor degree preferably in Computer Science, engineering or related field.

Other Information:
  • Field experience

  • Technical experience

  • Know how to deal with venders/customers

  • Knowledge in company departments role/responsibilities

  • Network Certificates (Multi-Vendor Ex: Cisco, HP, Huawei, Fortinet, Etc.)/

  • Good knowledge in ISP industry, project management and IT best practices.
  • Extensive technical knowledge and understanding of network and telecom concepts, terms and service functions.
  • Good understanding of telecom products and latest technologies trends.  
Note: you will be required to attach the following:
1. Resume / cv