Available Opportunities
VAC8132 - Senior Executive, B2B Back Office / Phono Subsidiary of Ooredoo Kuwait
Field: B2B Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 28-Feb-2021
the Company:

Phono Subsidiary of Ooredoo Kuwait

Role Purpose:
  • Push Ooredoo Products and services over business customers; Government sectors and small-Mid companies, ensure to meet the target set by management.

Key Accountabilities & Responsibilities:
  • Create customer hierarchy in the system and to activate B2B accounts.
  • Prepare SIM cards /items and associated numbers for Account Managers to deliver to corporate customers.
  • Generate Bulk order for bulk activation, deactivation, service modification and/or customer renewal requests following the Bulk order process and Procedure.
  • Execute the right MNP processes for all port in requests and help the KAM and customer in the right direction in its execution.
  • Create TT and follow up with concern department for any sales order Error.
  • Execute the entire regular service request by email, walk-in, KAM, official letter...etc. is provisioned with accuracy and in accordance to policy and procedure.
  • Ensure the Sims and devices in the corporate location were sold in the proper customer account on the correct product and promotion.
  • Ensure all the customer paper work is completed before creating a new corporate account and ensure to send activity to account management for any missing document.
  • Ensure all UDV and SDF, credit sale approvals and calculation are checked and validated after the KAM and before posting the discount in customer sales order.
  • Ensure to deliver the sim and items requested by customer to the authorized person and get customer confirmation and signature on the delivery note.
  • Ensure that all activation requests customer verification process is completed with positive result with RA approvals.
  • Assure all the approvals in its place as per the credit &debit note policy.
  • Arrange to provide the payment responsible customers with the Clarence letter when requested after checking all the lines outstanding.
Qualifications:
High school certificate
Other Information:
  • Sales support discipline
  • 1 year experience in relevant field

  • Intensive knowledge of local market condition and areas.

  • MS office skills.

  • Fluent in English; written and spoken.

  • Creative, innovative mindset and leadership personality.

  • Ability to work effectively under pressure

Note: you will be required to attach the following:
1. Resume / cv