Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
Develop and implement post-paid retention and win back enhancement strategy, plans and initiatives to retain post-paid base with aim to decrease revenue loss due customer churn. Drive CVM retention and win back campaigns by using analytics models and tools to prevent customers from churn and retain customers that decide to churn. Develop initiatives to prevent customers fraudulent and bad debt behavior.
Focus on maintaining and enhancing analytical models that will prevent fraud. Establish, manage, drive and stimulate Telemarketing campaigns to renew post-paid customers by segmenting offers based on the needs with aim to keep and grow customer ARPU during renewal process. Plan, execute and manage campaigns (direct and TM) with aim to increase collection efforts and prevent customers from barring by directly developing tools to stimulate this activity.
Manage offers and tools that will enhance the retention CVM campaigns reach by using existing (direct campaigns and Telemarketing) and new capabilities and channels (RAS, IVR, etc.). Build models to win back customers from competition.