Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The Service Operation Center division is responsible for managing the Service Operations Centre (SOC) infrastructure and operations in line with the overall Ooredoo technology strategy and ensures all faults are identified, monitored and resolved quickly, performance is monitored and reported on and customers are provided with the levels of service they can expect. Divison is also responsible of managing customer tickets from Service Monitoring & SLA, undertaking cause analysis of customer tickets, solving tickets or reassign to relevant Technology O&M teams where required, tracking and ensuring the timely closure of tickets and the provisioning and configuration in close coordination with relevant Technology BU teams
This role is responsible for provisioning, maintaining, monitoring of National and Global IP/MPLS based products/services as part of back-office operations and service OLAs of Network SOC. Further, analyze the unachieved OLAs on weekly/monthly basis and accordingly address the gaps within, in order to maintain objectives. This involves raising concern within SOC department and if required reassign to relevant Technology O&M teams or and business teams. Please click here
5 years' experience in a similar role.
Excellent technical knowledge of IP/MPLS Network Domains-Core, Distribution, Access besides Transmission & Passive Networks
Ample experience with IP Networking, L2/3 Protocols, LAN/WAN/MAN, IPv4, IPv6, BGP, OSPF, MPLS and conversant with FTP/SNMP/ICMP/SMTP/Packet analyzers
FTP/SNMP/ICMP/SMTP/Packet analyzers
Good knowledge of routers and switches hardware, functionalities and features. example Cisco, Huawei and Juniper.
Solid understanding on Cloud Platforms like MS-Azure, Google GCP and Amazon AWS.
Working experience on SD-WAN Platforms such as VMware Velocloud, Cisco Viptela and Fortinet Secure SD-WAN
In depth knowledge on IoT Connect Products/Services
Awareness on networking tools such as CAPM, Nagios, U2000 NMS, Spectrum etc.
Service provisioning and configuration
Broad knowledge across all Technology operations
Well versed in Network technologies, Protocols and standards
Significant and demonstrable experience in SOC Operations, Service Monitoring and their associated technologies and operations
Proven expertise in fault resolution
Ability to understand complex business processes and technical environments.
Good communication skills including interaction with customers, internal/external senior level business stakeholders.
Bachelor's Degree in Telecom or Computer & Communications or Engineering