We’re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region’s leading digital infrastructure provider. Ooredoo Group’s strategic vision is guided by five key pillars:
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
Excellence in Customer Experience: Creating superior customer experiences.
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you’re looking to challenge your growth potential, Ooredoo is the employer for you.
The Senior Manager - and Fix- Mobile Convergence & Broadband role is responsible for developing and executing strategies for Fixed Mobile Convergence and Home Broadband/Fiber to the Home offerings. This role involves market analysis, product development guidance, cross-functional and cross-markets collaboration to ensure successful go-to-market execution.
The role is supporting the OpCos in building strong product strategy, propositions for Home broadband irrespective of the used technology, with dedicated focus to Fiber to the Home opportunities, including Go To Market approach for Home Broadband and FMC.
Support Associate Director Sales and Distribution and Senior Director Customer Excellence in value creation plans related to home broadband segment of the OpCos and to follow up on their execution with the OpCo leadership
Develop Group strategies for HBB/FTTH and FMC, aligning with Group objectives
Conduct market assessment to identify opportunities across markets, assess competitive landscape and understand customer needs for HBB/FTTH
Develop a framework on HBB strategy per technology and customer needs use cases
Collaborate with the OpCos on aligning a tailor-made strategy per market for HBB/FTTH and FMC, including technology, product management, and marketing teams to create innovative HBB/FTTH solutions, with FMC opportunity
Lead the development and execution of go-to-market strategies, including pricing, positioning, and promotional activities
Work closely with internal teams and external partners to ensure OpCos are able to deliver seamless service and customer satisfaction
Establish KPIs to track the performance of HBB/FTTH and FMC offerings and propose strategies adjustments as needed
Contribute to the budget planning, resource allocation and roll out plans for HBB/FTTH projects
Review the HBB and FMC strategies in the OpCos and propose improvements
Stay updated on industry trends, regulatory changes, and technological advancements that may impact the HBB products
Prepare reports and presentations to communicate HBB and FMC performance to GCCO and other stakeholders
Involve into CPEs strategy across OpCos
FMC propositions and Go To Market management
Coordinate cross-functional and cross-markets team to ensure successful FMC product development and deployment is in place in different markets
Identify opportunities for innovation and improvement in FMC services
Gather and analyse customer feedback to continuously improve FMC offerings across markets
Ensure that product features enhance the user experience and meet customer expectations
Perform the commercial analysis of ad hoc requests from Group / OpCo management and ensure that recommendations are based on robust / accurate information
Support the Group Commercial team on Group Device strategy, fix and mobile
Act as the expert advisor for the OpCos management on HBB/FTTH and FMC topics
Initiate and run Group led projects to improve the commercial performance of the OpCos
Ensure that opportunities for synergies between OpCos are attained
Facilitate experience sharing (knowledge, technical capabilities, or human resources) between OpCos
Take interim management roles in OpCos when required
8+ years leading telco experience on convergent fix and mobile markets, with dedicated focus on HBB/FTTH sales and marketing role
5+ years of experience in cross functional team management and coordination
10+ years of Commercial Telco industry experience in a Group or OpCo capacity
Bachelor Degree
Master’s degree is a plus
English mandatory, another language spoken in one of Ooredoo OpCos is a plus
Strong understanding of HBB/FTTH product development and product management
Advanced understanding of different HBB technologies
Experience in developing FMC propositions
Ability to work collaboratively in a cross-functional team environment.