Supporting and Monitoring end to end mobile operation which is including Provisioning, Activation, and Billing/Invoicing of B2B mobile business(prepaid/postpaid).

• Provide technical support and fault management of B2B mobile operation
• Provide and operate B2B mobile customer data management, invoicing, provisioning, and subscription management (activation, alteration, & deactivation)
• Work with network and IT team to ensure that mobile operation SLAs are met and proper workflows are in place
• Work with vendors and IT & network teams to ensure that all sites are deployed properly as per business and functional requirements
• Provide fixed line operation reports on regular basis and ad-hoc analysis reports
• Addressing ongoing customer complaints concerning fixed line experience and issues.
• Digitalize/Automated all manual process flow
• Work closely with billing team to create the process and policies that contribute to accurate Billing

• University Graduate
• Minimum 2 -4 years of experience in IT operation and technical support
• Ability to work with IT operation practices
• Application technical skills (TCP/IP, UNIX/Linux, Window, SQL, RDBMS and programming languages
• Basic understanding on payment and invoicing processes
• Excellent communication skills in English, both written and verbal and patience are essential.