• In charge of Monitoring Ticket Pending Request, Complaint, Dispute, and pending verification.
• Maintains and improves Indosat Ooredoo Store operations by monitoring ticket, process improvement, and quality assurance.

Qualification:

• Bachelor’s Degree
• Familiar with a variety of the field’s concepts, practices and procedures

Experience:

• Minimum 2 years of experiences in Customer Service / device related roles
• Having experience in monitoring ticket performance in Indosat Ooredoo Store.

Skills:

• Good Communication Skills
• Good analytical skill
• Knowledge of Indosat Ooredoo Store Operation

• Corporate level proficiency in MS.Word, Excel, PowerPoint, official e-mailing and computer skills, etc.