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Available Opportunities
VAC6233 - Manager Social Media Channel - Digital Care
Field: Customer Care Contract Type: Full Time - Permanent
Location: Indonesia - Jakarta Closing date: 26-Nov-2016
Job Role:
Responsible for being the brand on social media, direct, lead, develop, manage, and enforce the Social CRM for enhancement or improvement by a highly-effective, skilled and empowered team. Maintain customer relationship of all related contact-points or moments of truth (including analysis of service delivery), in order to provide world class service that will exceed customer expectation to support the company strategy & achieve the objective
Qualification:
  • Min. S1 graduate from reputable university with major Marketing/Management/Statistics/Economic
  • Extensive knowledge and understanding of media tools and has experience of direct and digital care/marketing ideally in a similar industry.
  • Ability to build relationships with related group & division at all levels (e.g. management, team leaders, advisers)
  • Technology Savvy
  • Content curation, hungry for information, effective monitoring, professional on-the-spot communication skills, quick decision-making, good judgment,ability to be calm in the face of stress, ability to think globally
  • Has conceptual thinking, a paradigm & mindset focus on stakeholder benefits
  • Honest, proactive, high integrity, business ethic & professional.
  • Critical & positive thinking & persistence, fast learner, willing to learn, and high motivation.
  • Willingness to work around the clock, understand that the job involves working some evenings and weekends.
  • Culture fit–The person needs to get along with other employees and needs to mesh with the company’s culture
  • Thorough understanding of the customer life cycle on Telco Industries
  • Ability to produce statistical reports for a wide ranging and specific audience
  • Analytical skills to interpret detailed data.
  • English fluency and computer literacy is a must.
Experience:
  • Minimum 5 years experience
  • Has 2-3 years’ experience in management, leadership and wide knowledge in managing social media platforms or communities for brands
Note: you will be required to attach the following:
1. Resume / cv