Indosat :: VAC6035 - Manager CRM Service Development

Field: Customer Care Contract Type: Full Time - Permanent

Location: Indonesia - Jakarta Closing date: 29-Jul-2016

Job Role:

To manage the CUSTOMER CARE Indosat cellular products beginning from Technical Product Requirement up to on-service, and to give operational recommendation to the product owners based on quantitative customer experience measurement that can be used for further improvement. The proposed recommendation also addresses the competition landscape, which compared relatively to the competitors’ performance. The products management process and performance measurement are done continuously and routinely.
To manage the whole CUSTOMER CARE portfolio from the technical side. Manage the development priority & rationalize the existing ones.
To manage the resources to achieve deliverables refer to product roadmap 2016.
To manage corporate level project innitiatives, related to CUSTOMER CARE product, such as Call completion, Community based product, SIM card specification and enhancement, Local based pricing etc.

Qualification:

Strong understanding of business and marketing principles.
Strong knowledge and understanding towards CRS ecosystem
Excellent technical knowledge towards all back end which connected to CRM ecosystem
Excellent communication
Target oriented problem solving approach

Experience:

4-6 years of experience in technical understand of the mobile communication industry.
2-4 years of experience working on marketing and customer relation related task
Project management capability, especially on telecommunication industry

Note: you will be required to attach the following:
1. Resume / cv