Qualification:
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
Experience:
Proven working experience as a customer service manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Skills:
Customer feedback gathering and measurement, leading to action planning and change
Change implementation and benefits measurement
Creation of people engagement initiatives, evolving culture and driving cultural change
Awareness and knowledge of developing customer centric cultures
Awareness and knowledge of best practice people engagement
Strong client delivery and engagement management experience
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation