Available Opportunities
VAC8922 - Officer Operational Excellence
Field: Consumer Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 16-Nov-2022
About Us:::

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit:::
Ooredoo’s Consumer business unit is a critical part of the company’s first line customer facing activities for all consumer product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department is responsible for defining Customer Experience journeys & customer/functional metrics to measure performance. Lead Operational Improvement activities as well as Business Simulation for new Products & Services and ensure standardization and consistency. Oversees all improvement and transformation initiatives e.g. CRM implementation, outsourcing, process automation etc.
About the Role:::

The role is responsible for driving business simulation and operational readiness by engaging with product teams at early stage and ensure quality standards and end-user experience across all Ooredoo's products and services

 

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About You::::

2 years' experience in a similar role.

Experience and knowledge in customer care, retention and operations and knowledge of defining Customer Journeys
Minimum Qualifications::::

Bachelor's Degree in Business Administration or Marketing or Engineering
Note: you will be required to attach the following:
1. Resume / cv
2. Education Certificate