Available Opportunities
VAC8046 - Assistant Manager Quality of Service
Field: Technology Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 29-Sep-2020
About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The Service Operation Center division is responsible for managing the Service Operations Centre (SOC) infrastructure and operations in line with the overall Ooredoo technology strategy and ensures all faults are identified, monitored and resolved quickly, performance is monitored and reported on and customers are provided with the levels of service they can expect. Divison is also responsible of managing customer tickets from Service Monitoring & SLA, undertaking cause analysis of customer tickets, solving tickets or reassign to relevant Technology O&M teams where required, tracking and ensuring the timely closure of tickets and the provisioning and configuration in close coordination with relevant Technology BU teams.

About the Role:

This role is responsible for ensuring SLA management & service support for all international wholesale services – voice & roaming, data capacity & A-end, last mile connectivity (B-end), regional digital hub.

If you would like to view the full role profile please click here

 

About You:

You should have 8 years' experience in a similar role.

 

Minimum Qualifications:

Bachelor's Degree in Telecom or Computer & Communications or Electrical & Electronics Engineering

Preferred Certifications / Other Qualifications 

Note: you will be required to attach the following:
1. Resume / cv
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