Available Opportunities
VAC6648 - Customer Experience Team Leader (Mandalay)
Field: Customer Care Contract Type: Full Time - Permanent
Location: Myanmar - Mandalay Closing date: 16-Jun-2017
A. PURPOSE OF THE ROLE:
To set the standards for the front line Champions to deliver the Brand perception and meeting regulatory obligations for customer satisfaction and service.
B. ROLE ACCOUNTABILITIES:
  • Responsible to lead by example and treat others with courtesy both external face to the customer and internally with colleagues
  • Responsible to identity areas for improvement of individuals and teams by coaching Champions through active engagement and communication while living the Ooredoo Brand Values (Caring, Connecting and Challenging)
  • Responsible to work as part of a team to deliver the best possible service and experience
  • Responsible for call monitoring of the team to score performance and highlighted the areas where they need to be improved for the benefit of the customer and the organization
  • Responsible to provide feedback on customer issues and ideas or improving the product, services processed and experience of the customer
  • Responsible for continuous improvement to processes, systems and training to ensure that contact center has world class standards
  • Self-management of time with schedules and working plans and develop a schedule for quality management
  • Providing ideas for improving customer issues in order to find possible solutions
  • Responsible to support the ongoing development of the contact center
C. EXPERIENCE AND QUALIFICATIONS:
  • University Graduate
  • 3 years of Team Leadership experience in a customer service environment
  • With good communication skills 
  • Fluency in English and Myanmar language both spoken and written mandatory
D. REMARK:

This position is for Myanmar nationals only.

 

Only eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies.

Note: you will be required to attach the following:
1. Resume / cv
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