Purpose:
In Managed Services environment, handling the Quality and Performance scope is highly critical to ensure that all Contractual KPIs/PIs Targets are achieved and User Quality of Service (QOS) and Quality of Experience (QOE) are fulfilled and protected.
Context :
Overview
Quality and performance of the network should be maintained, stabilized and improved continuously. To achieve those targets, the scope should manage the vendor MS on daily basis through monitoring KPIs/PIs degradations, raising issues with priorities and SLAs, and most important follow up for the resolution.
Right KPIs/PIs are defined with baselines and targets. Looking to the right KPIs with optimized formulas, ensure that the User Perception is protected and guaranteed on a micro level.
The role should manage its team to achieve the targets in different areas of the network as defined by Management and in collaboration with the Optimization Team.
Minimum Experience & Essential Knowledge
Minimum Entry Qualifications
Reports to : Service Assurance Senior Manager
Interacts with: Ooredoo Planning, Managed Services, Operation, B2B and Marketing depts.
Technical & non-technical