Available Opportunities
VAC7022 - CRM Technology Design and Solution
Field: Information Technology Contract Type: Full Time - Permanent
Location: Indonesia - Jakarta Closing date: 15-Feb-2018
Role and Purpose:

RESPONSIBLE to KEEP UP with global trends and technology update, UNDERSTAND business direction and DEVELOP principles and selection method accordingly for the most suitable partner and technology.

Domain is defined as CRM & MARKETING, SALES MANAGEMENT.

RESPONSIBLE and DEVELOP effective and efficient solutions, which is represented by the value of proposed solutions in terms of investment and cost of resources required, of the requested use-cases from respective users within the expected time and the desired business outcomes. The solutions should incorporate end-to-end design impacts to system capacity, system features and capabilities, system performance and availability, system operation, business process, operational process, SLA, customer experience, and all IT Service Design aspects.

Qualification:

Minimum University Degree (S1), preferable Master Degree (S2) with major study in Informatics / Computer / Electrical / Telecommunication / Industrial Engineering.

Experience:

Has experience at minimum 5 years in telecommunication industry, especially in CRM technology design and solution would be an advantage.

Skills:
  1. Excellent communication in both Bahasa Indonesia and English.
  2. Excellent technical writing and reporting.
  3. Excellent presentation and persuasion skill capabilities.
  4. Excellent knowledge of telecommunication business in general.
  5. Excellent understanding in general and specific business process within the business users.
  6. Excellent knowledge of IT system in detail and technology roadmap.
Specific Skills:
  1. Has an excellent knowledge of Customer Relationship Management (CRM), Provisioning System, Order Capture Management and Product Catalog.
  2. Has a good knowledge in ISS (Infrastructure) in the area of server, storage, database, cloud & virtualization, backup system, desktop, local/wide area network, data center and disaster recovery.
  3. Has a good knowledge in Business Process Framework (eTOM), Application Framework (TAM) and Information Framework (SID), IT Service Management (ITIL).
Note: you will be required to attach the following:
1. Resume / cv
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