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Available Opportunities
VAC6231 - Manager Chatting & Community Forum Operations
Field: Customer Care Contract Type: Full Time - Permanent
Location: Indonesia - Jakarta Closing date: 26-Nov-2016
Job Role:
Responsible for actively engaging customers and influencers within the social media channel, day-to-day management and development of editorial content on social media platforms, including tweets, posts and discussions; proactively interacting with online communities across all platforms by using social media monitoring tools to monitor conversations and report on metrics. Direct, lead, develop, manage, and enforce the Live Chat Operations by a highly-effective, skilled and empowered team in order to support the company strategy & achieve the objective
Qualification:
  • Min. S1 graduate from reputable university with major Marketing/Management/Statistics/Economic
  • Extensive knowledge and understanding of media tools and has experience of direct and digital care/marketing ideally in a similar industry.
  • Demonstrated ability to work with partners on developing on-brand messaging that best represents their voice and tone online and incentivizing user-generated content creation and sharing
  • Understanding what’s possible on the various technology platforms and the ability to educate and integrate the needs of clients, creative team and developers
  • Ability to build relationships with related group & division at all levels (e.g. management, team leaders, advisers)
  • Technology Savvy
  • Content curation, hungry for information, effective monitoring, professional on-the-spot communication skills, quick decision-making, good judgment,ability to be calm in the face of stress, ability to think globally
  • Honest, proactive, high integrity, business ethic & professional.
  • Critical & positive thinking & persistence, fast learner, willing to learn, and high motivation.
  • Willingness to work around the clock, understand that the job involves working some evenings and weekends.
  • Culture fit–The person needs to get along with other employees and needs to mesh with the company’s culture
  • Outgoing personality is required to be comfortable introducing themselves to strangers/new people in any community
  • Thorough understanding of the customer life cycle on Telco Industries
  • Very high attention to detail and demonstrated expertise in engaging and activating community groups
  • Excellent communication skills and creative writing, has an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team
  • English fluency and computer literacy is a must.
Experience:
  • Minimum 5 years experience in 
  • Has 2-3 years’ experience in management, leadership and wide knowledge in managing social media platforms or communities for brands
  • Experience developing and implementing tactical plans — including inspired and moderated solutions — that build and nurture online communities
Note: you will be required to attach the following:
1. Resume / cv