Available Opportunities
VAC7903 - Loyalty & Retention Specialist
Field: Marketing Contract Type: Full Time - Permanent
Location: Palestine - Ramallah Closing date: 01-Dec-2019
Duties and Responsibilities:
  • Continuous and close monitoring of L&R programs for business to business segments, along with providing feed-back for supporting and developing existing/new offers.
  • Suggesting means to reduce churn, enhancing loyalty, effectively retaining subscribers and increasing usage by creation of promotions/ offers/ and programs.
  • Identifying areas of weaknesses (prediction) which drive churn in the various segments and providing counteractive incentives.
  • Conducting the insurance of revenue of all L&R offers/ promotions/ and programs.
  • Implementing new offering/ promotions/ and services for churners along with IT and P&S.
  • Reviewing, modifying, and designing churn prediction models and ways to predict subscribers who are willing to disconnect their accounts / lines from OOREDOO.
  • Studying competition and anticipating the moves for L&R activities.
  • Initiating and following-up with communication on all the L&R activates, promotions, and programs in their different phases.
  • Reviewing and modifying current loyalty pointing system and provide continuous enhancement on the system and the benefits.
  • Designing points redemption campaigns to increase the loyalty of businesses.
  • Providing active support for other L&R activities as well as Customer Care/ Sales departments.
Experience & Qualifications:
  • More than 3 years of work experience in OOREDOO of other business environment.
  • Knowledge/experience in product/business development is preferable.
  • Bachelor degree in Marketing, Business Administration, or equivalent. 
Essential Skills (Must have):
  • Excellent verbal and writing communication skill.
  • Excellent analytical skills.
  • Proficient in using Excel and dealing with large data.
  • Excellent presentation skills.
  • Persistent with Ability of working long hours if needed.
Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph
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