Available Opportunities
VAC7874 - Digital Senior Specialist
Field: Customer Care Contract Type: Full Time - Permanent
Location: Palestine - Ramallah Closing date: 10-Nov-2019
Role Summary:

The Digitization senior specialist is responsible to implement commercial digital roadmap, analyze customer behavior and insights , and monitor and report performance of commercial digital KPIs.


Duties & Responsibilities:
  • Implement and follow up on commercial digital roadmap.
  • Analyze customer behavior and insights, and turn findings into actionable plan.
  • Improve customer experience for all digital channels (Mobile Application, Business WhatsApp, etc.).
  • Launch new digital channels using launch process and checklist in coordination with all stakeholders.
  • Push Mobile Application penetration based on approved roadmap.
  • Push online sales as main driver for revenue  and cost optimization.
  • Shift customers from traditional channels to digital ones based on well-developed framework.
  • Leading Virtual Digital committees to ensure and support the implementation of the digital initiatives.
  • Project manage the digital initiatives handled by the Commercial Digital Unit.
  • Monitor and report performance of Commercial Digital KPIs.
Work Experience & Qualifications:
  • 3 years of working experience in a service or digital provider or any relevant fields.
  • Knowledge in Mobile application management (penetration and retention /  customer insights / customer experience).
  • Must have strong project management skills.
Technical Qualifications:
  • Project Management.
  • Knowledge in firebase / cleaver tap is a plus.
  • MS Office skills.
  • Online skills and Direct Response measurements.
  • Digital Customer Experience.
  • Fluent in English (written and spoken).
  • Plan and project implementation.  
  • Project tracking and monitoring. 
Personal Traits & Special Skills::
  • Communicating effectively.
  • Customer Focus.
  • Collaboration.
  • Analytical thinking.
  • Planning and Organizing.
  • Results orientation.

 

Note: you will be required to attach the following:
1. Resume / cv
2. Personal Professional Photo
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