Available Opportunities
VAC7443 - Showroom Sales Executive - Jericho
Field: Customer Care Contract Type: Internship
Location: Palestine - Jericho Closing date: 11-Nov-2018
Role Summary:

Fursa Program :

A paid training program offered by Wataniya Mobile for graduates and new graduates, with the aim of acquiring the skills required in the job market, and living an exceptional experience enriching their CV within the family of Wataniya Mobile.
Trainees are able to engage in the specialization that suits them among the many disciplines that the company embraces, such as management and marketing, information systems and technology, accounting and many More.

Duties & Responsibilities:
  • Providing appropriate solutions and answers to the customers' questions and/or problems.
  • Taking all the opportunities to promote our products & services (initial sales and up selling).
  • Participating in the analysis of daily, weekly and monthly activity reports.
  • Joining regular service centre staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.
  • Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.
  • Assuring a continuous dialogue with other departments especially Contact Center and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.
  • Having strong knowledge of tools & equipment's provided, and to ensure correct entries and transactions are executed by the CCRs.
  • Ensuring proper reconciliation and reporting of daily revenue and cash management.
  • Maintaining the equipment's and inventory.
  • Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service center and Wataniya products and services.
  • Respecting the corporate policies and confidentiality during the daily and transactional activities.
  • Reporting to the service center supervisor on daily activities and other matters.
  • Performing any task (related to job/ work) assigned by the supervisor.

Skills:
  • Frontline customer handling skills.
  • Cash Management.
  • Inventory Management.
  • Time Management skills.
  • Team spirited.
  • Motivated, dynamic and very good communicator.
  • Strong sense of initiative.
  • Good analytical skills.
  • Computer literacy knowledge (Microsoft).
  • Arabic and English (oral and written).
Note: you will be required to attach the following:
1. Resume / cv
2. Professional personal photo
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