Available Opportunities
VAC7992 - Sr. Engineer, Field Operations & Implementation / Fast Telco Subsidiary of Ooredoo Kuwait
Field: Technology Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 31-Oct-2020
Role Purpose:

To handle new installations for project; acting as the technical contact for major existing FT B2B client and handling trouble tickets for network issues that might arise. To act as a 2nd level of support to assistant and network engineer for advanced network issues and new setups.

Key Accountabilities & Responsibilities:
  • Implementing Network and Security solutions with main focus to Cisco, HP &Fortinet products.
  • Handling system activities and service implementation requests.
  • Follow up with vendors for technical issues that might arise during implementation.
  • Handling the technical implementation of FT projects.
  • Responding to TT’s on a timely manner.

  •  Responding to FT clients technical issues and network/security related complaints and assist customer to close it (Remotely/Onsite).

  • Acting as a 2nd level support for NOC team for Network/Security related issues from CPE side.

  • Open cases and follow up with vendors where applicable.

  • Visit customer premises to fix technical issue that can’t be fixed remotely.

  • To adhere to signed maintenance support contract with customers in terms of scope, support visits count and SLA.

    To assure that the network diagrams and documentation is updated for the existing major existing FT clients.  

    • Testing new HW/Services.
    • Attending technical meeting with existing and potential FT clients to discuss the technicalities of new solutions
  • Bachelor degree preferably in Computer Science, engineering or related field.

Other Information:
  • Hands on experience on Routers, Switches and Firewalls.

  • Knowledge of routing, switches, and security related protocols.

  • Field experience is desirable. Minimum of 5 years of experience in technical environment with hands-on experience on networking technologies in medium to large environments.

  • Transferable residency with a driving license.

  • CCNP routing/switching is a must (Or equivalent). CCNP and other IP/Network Certifications will be considered as priority.

  • Knowledge of advanced switching , routing and security equipment and protocols.

  • Multi-vendor experience (Cisco/HP/Huawei/ Fortini/Palo Alto).

  • Knowledge of IP addressing scheme, subnetting.

  • Knowledge of telecommunications equipment operations ,maintenance and installation.

  • Security Certificates is a PLUS.

Note: you will be required to attach the following:
1. Resume / cv
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