Available Opportunities
VAC7991 - Engineer, Unified Communications / Fast Telco Subsidiary of Ooredoo Kuwait
Field: Technology Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City Closing date: 31-Oct-2020
Role Purpose:
A resource for Unified Communications Departments to handle new voice installations, Trouble Tickets, support and maintain voice infrastructure.
Key Accountabilities & Responsibilities:
  • Implementing Call Manager and Unified Communication System (Multi-Vendor but with main focus to Cisco, Xontel and TELES platforms). 
  • Handling system activities and service activation/deactivation requests.
  • Keep records of changes in customers assets/DIDs and documenting the changes.
  • Provide training for customers on Call manager operation and basic troubleshooting

  • Follow up with vendors.
  •  Responding to TT’s on a timely manner.

  •  Responding to FT clients technical issues and voice related complaints and assist customer to close it (Remotely/Onsite).

  • Acting as a 2nd level support for NOC team for VOICE related issues.

  • Open cases and follow up with vendors where applicable.

  • Visit customer premises to fix technical issue that can’t be fixed remotely.

  • To adhere to signed maintenance support contract with customers in terms of scope, support visits count and SLA.

  • Ability to troubleshoot, assess networking requirements and provide solutions.

  • Monitors and identifies capacity, quality and performances issues for VOIP traffic to ensure continued, uninterrupted operation of telephony systems.

  • Handling Migration activities to new VOICE platforms.
  • Perform the periodic routine systems health checks.
  • To perform a periodic configuration backups for all voice systems configurations.
  • Testing and assuring the availability/redundancy functionality of different voice systems.

    Testing new HW/Services.

  • Attending technical meeting with existing and potential FT clients to discuss the technicalities of new solutions.

  • Bachelor degree preferably in Computer Science, engineering or related field.

  • Experience in technical environment with hands-on experience in VOIP technologies in medium to large environments.

  • Transferable residency with a driving license.

  • CCNA Collaboration is a must.

  • CCNP Collaboration is a PLUS

Other Information:
  • Worked on Cisco Call Manager, Voice Gateways or other PBX related Experience.

  • Knowledge of SIP, H.323, MGCP and Other Voice related protocols.

  • Install, repair and maintains Cisco types of IP telephony systems, including adds, moves and changes of installed telephone services

  • CCNA and other IP/Network Certifications will be considered as priority

  • Knowledge of basic switching and routing equipment and protocols.

  • Knowledge of Basic Ethernet

  • Knowledge of IP addressing scheme, subnetting and how to assign/deploy

  • Knowledge of DHCP and understanding of how it works

  •  Knowledge of VOIP equipment and concepts

  • Knowledge of telecommunications equipment operations and maintenance and installation

  • Knowledge of PBX, and IP telephony systems

Note: you will be required to attach the following:
1. Resume / cv
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