As the Digital CRM Solution Architect , you will be responsible for the technical architecture and design of Ooredoo Oman’s Digital CRM related projects. The architecture and design include all Digital CRM related solution concerns; as well as integration with related systems such as: Billing system, IN, Digital charging, and others. Additionally, the responsibility includes technologies related to digital CRM. The role also includes assessment of non-functional design requirements such as performance, security, authentication and authorization, testing, reporting and analytics; as well as other non-functional requirements.
Design of Data related Projects
• E2E responsibility of Digital CRM Solution • Be the sole technical solution architect for all projects and solutions related to Digital CRM solution. • Be responsible for defining operational aspect of Digital CRM. • Be responsible for long term technical evolution of Digital CRM within Ooredoo Oman • Responsibility to collaborate with business and commercial tem, understand their requirements with regard to Digital CRM and translate them to technical solutions • Responsibility of all integration points from/to Digital CRM solution • Conform adherence of solutions to IT solution standards and governance with regard to Digital CRM. • Assess solution compliance to reference architecture, data modelling guidelines set out by Enterprise Architecture team • Review/Approve Unit and SIT test cases for solutions. • Participate in technical discussion in all phases of solution design internally and with external vendors in order to finalize solutions • Responsible for Authoring HLD solution documents • Assess/Audit solution implementation compliance to HLD and reference architecture set by EAD team guidelines • Fully aware of latest technologies with regards to Digitalization, open APIs, DevOps, Cloud native and related technologies. • Expert in Telco COTs CRM available solution, and hands on in COTs CRM implementation and solution • Expert in Data Migration and cutover plans
Project Delivery and support
• Plan the roll-out and implementation of the design of Digital CRM related projects and solutions from conceptions to delivery: including conception, requirement gathering and documentation, design, estimation, project planning • Governance/walk through of Digital CRM related projects • Manages change requests to the solution that have been approved by the change control board. • Resolve escalated technical issues, using influence, negotiation, and a deep understanding of the technology and people involved within agreed timelines and priorities. • Understanding tight timeframes, commitments and accountability for results. • Evaluating the status of projects and preparing reports for the same • Resolve technical issues and clarifications that arise at any point during all project phases and update relevant documentations of the same
You have a BS in Computer Science or Electronics/Telecom Engineering from an accredited university.
Professional Qualification / Certification requirements