Available Opportunities
VAC7965 - Contractor – Solution Architect Digital CRM (6 Months)
Field: Information Technology Contract Type: Contract
Location: Oman - Muscat Closing date: 11-Feb-2020
Ooredoo Oman Family Member:



As the Digital CRM Solution Architect , you will be  responsible for the technical architecture and design of Ooredoo Oman’s Digital CRM related projects. The architecture and design include all Digital CRM related solution concerns; as well as integration with related systems such as: Billing system, IN, Digital charging, and others. Additionally, the responsibility includes technologies related to digital CRM. The role also includes assessment of non-functional design requirements such as performance, security, authentication and authorization, testing, reporting and analytics; as well as other non-functional requirements.


Core Responsibilities:

Design of Data related Projects 

• E2E responsibility of Digital CRM Solution
• Be the sole technical solution architect for all projects and solutions related to Digital CRM solution.
• Be responsible for defining operational aspect of Digital CRM.
• Be responsible for long term technical evolution of Digital CRM within Ooredoo Oman
• Responsibility to collaborate with business and commercial tem, understand their requirements with regard to Digital CRM and translate them to technical solutions
• Responsibility of all integration points from/to Digital CRM solution
• Conform adherence of solutions to IT solution standards and governance with regard to Digital CRM.
• Assess solution compliance to reference architecture, data modelling guidelines set out by Enterprise Architecture team
• Review/Approve Unit and SIT test cases for solutions.
• Participate in technical discussion in all phases of solution design internally and with external vendors in order to finalize solutions
• Responsible for Authoring HLD solution documents
• Assess/Audit solution implementation compliance to HLD and reference architecture set by EAD team guidelines
• Fully aware of latest technologies with regards to Digitalization, open APIs, DevOps, Cloud native and related technologies.
• Expert in Telco COTs CRM available solution, and hands on in COTs CRM implementation and solution
• Expert in Data Migration and cutover plans

Project Delivery and support 

• Plan the roll-out and implementation of the design of Digital CRM related projects and solutions from conceptions to delivery: including conception, requirement gathering and documentation, design, estimation, project planning
• Governance/walk through of Digital CRM related projects
• Manages change requests to the solution that have been approved by the change control board.
• Resolve escalated technical issues, using influence, negotiation, and a deep understanding of the technology and people involved within agreed timelines and priorities.
• Understanding tight timeframes, commitments and accountability for results.
• Evaluating the status of projects and preparing reports for the same
• Resolve technical issues and clarifications that arise at any point during all project phases and update relevant documentations of the same

The Person:


You have a BS in Computer Science or Electronics/Telecom Engineering from an accredited university.

    • At least 6 years’ experience in architecture, design, and implementation of digital CRM solutions
    • At least 10 years’ experience in telecommunication or adjacent industries at least 6 of which should be in a similar design role.
    • Strong experience in IT and Telecommunication standards development and implementation
    • Experience in data modelling, ETL processes and SQL/NoSQL systems
    • Experience in traditional and Digital CRM solutions
    • Experience in Enterprise Architecture and design
    • Experience in Integration of Telecom BSS systems
    • Experience with B2B and B2C Mobile and Fixed products for both prepaid and postpaid customers
    • Experience in Project Management and Agile methodologies
    • Experience in Product Catalogue design and implementation
    • Experience in Order Management design and implementation
    • Experience in integrating with digital channels and other self-care channels
    • Experience in problem and trouble ticket management in CRM domain
    • Experience in inventory management and integration
    • Experience in integration with Revenue Management and General Ledger solution within CRM domain
    • Experience in lead capture management
    • Experience in Omni channel solutions and 360-degree view of customer interaction
    • Experience in Matrix platform is a plus


Professional Qualification / Certification requirements

    • Experience in telecom billing and charging would be advantageous
    • Experience in product catalogue and order management would be advantageous
    • Good software engineering skills (UML, process models, programming, and testing) is a plus
    • Architecture and Design of data-driven projects
    • Project management 


.Behavioural Skills:

    • Strategic Communication
    • Project Management
    • Analytical Thinking
    • Effective organizer and planner; capable to orchestrate resources to achieve operational goals
    • Influence and Persuasion
    • Judgment and Decision Making
    • Risk Awareness
Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph
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