Overall responsibility for Operation Fulfillment section, from strategic and tactical perspective, to ensure efficient and effective daily operation by the Manage Service Vendors in Ooredoo IT network to govern, supervise, optimise, manage, improve the operations and ensuring quality, integrity of all IT Applications (ESS, BSS, OSS), systems and enterprise data.
Responsibility covers leading Operation Fulfillment section and associated staff to assure design, implement, monitor and audit, analyse and improve operational processes related to Operation phase of service creation life cycle such as Incident Management, Event management and Problem Management Processes and for championing the activities of the section across organization, technology and wider in Ooredoo.
Assurance & Delivery
Vendor Management
People Management and Development
Effectiveness, Efficiency, Quality & Service Assurance
Strategy and Alignment with Group
You have a BS in Computer Science or Electronics/Telecom Engineering from an accredited university.
Professional Qualification / Certification requirements