Available Opportunities
VAC8057 - Technical Officer - Service Operation Center
Field: Technology Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 31-Aug-2020
About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The Service Operation Center division is responsible for managing the Service Operations Centre (SOC) infrastructure and operations in line with the overall Ooredoo technology strategy and ensures all faults are identified, monitored and resolved quickly, performance is monitored and reported on and customers are provided with the levels of service they can expect. Divison is also responsible of managing customer tickets from Service Monitoring & SLA, undertaking cause analysis of customer tickets, solving tickets or reassign to relevant Technology O&M teams where required, tracking and ensuring the timely closure of tickets and the provisioning and configuration in close coordination with relevant Technology BU teams.

About the Role:

The role is responsible for supporting the SOC team when receiving customer tickets from Service Monitoring & SLA team, undertaking cause analysis of customer tickets, solving tickets or reassigning to relevant Technology O&M teams where required, and tracking & ensuring the timely closure of tickets. This role is also responsible to process & provision the B2B orders received from OM teams, and coordinate/support delivery teams till service integration and acceptance.

If you would like to view the full role profile please click here.

 

Minimum Experience, Essential Knowledge & Skills:

2 years' experience in a similar role.

Good technical knowledge of Network SOC areas – Core, Access, MPLS, Transmission & Passive

Awareness in networking tools such as U2000 NMS, Spectrum, testing generator (EXFO) etc.

Excellence skillset and experience with IP Networking, L2/3 Protocols, IPv4, IPv6, BGP, MPLS, as well as an emphasis on SNMP.

Good knowledge of routers and switches hardware, functionalities and features. example Cisco, Huawei and etc.

Significant and demonstrable experience in SOC Operations, Service Monitoring and their associated technologies and operations

Proven expertise in fault resolution

Ability to understand complex business processes and technical environments.

Good communication skills including interaction with customers, internal/external senior level business stakeholders.

Hands-on experience on media platforms like Stream analysers, encoders / decoders / Riverbed

Knowledge and technical understanding of SS7,SIP and Sigtran protocols. 

Knowledge and technical understanding of international/national voice routings, international Roaming scenarios

Other Qualifications:

Minimum Entry Qualifications

Bachelor's Degree in Telecom or Computer & Communications or Electrical & Electronics Engineering

Preferred Certifications / Other Qualifications

Telecom Network related certifications

 

Note: you will be required to attach the following:
1. Resume / cv
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