Available Opportunities
VAC6791 - Senior Manager Customer Network Solutions (Service Delivery)
Field: Sales and Services Contract Type: Full Time - Permanent
Location: Qatar - Doha Closing date: 31-Oct-2017
About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

Operations & Services is a major part of the company’s first line customer facing activities and has a significant role to play in both the achievement of customer satisfaction as well as service delivery as defined in the annual business plans.

The Business Installation and Field Services team offers delivery and assurance of a full range of complex and sophisticated solutions for Ooredoo’s Strategic Accounts, Commercial, Government & SME & SoHo customers.

The CNS team needs to maintain a high level of operational efficiency and commitment to maintain Ooredoo’s leadership status.

About the Role:

The role is responsible to deliver simple and complex technical solutions for all Ooredoo Business Customers.

The role is also responsible to consistently meet & exceed Ooredoo’s Business Customers’ expectations as defined in the customer contracts, SLAs and by the telecoms regulator, avoiding any financial penalties.

If you would like to view the full role profile please click here

 

About You:

You should have at least 10 years of experience in a telecom environment of which 3 years should be in a similar role within a similar field where delivery plays a significant part. You should have knowledge of B2B telecom products and latest technology trends.

Minimum Qualifications:

Minimum requirement is a Bachelors degree in Engineering, preferably in Telecommunication. Preferably ITIL V.3 expert Certification level.          

Note: you will be required to attach the following:
1. Resume / cv
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