VAC6550 - Engineer Fixed Core (ICM &UCCE)
Full Time - Permanent
Qatar - Doha
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit:
The function of this role is to spearhead Ooredoo’ s IP Contact Center Solution implementation, configuration, integration, maintaining the requisite services of Ooredoo Contact Center Services and maintenance of IP Telephony of Ooredoo Contact Center.
About the Role:
Analyse, Design, Manage the operation & maintenance activities for IP Contact Center Solution (IPCC) of Ooredoo and IP Telephony Services of B2B customers to ensure uninterrupted services of IVR and Contact Center with excellent quality.
If you would like to view the role profile please click here
You should have at least 4 years of experience in Design, Coding, call routing, ICM script Implementation, Maintenance and Support for any software developments in Contact Center Technologies of Cisco IPCC. You should have proven knowledge and experience in ICM Scripting, CISCO Call Manager, and Voice Gateway Configuration.
Minimum requirement is a Bachelors degree in Computer Science or Telecommunications or Equivalent degree with relevant No of years and experience.
Note: you will be required to attach the following:
1. Resume / cv